This privacy notice explains how we use any personal information we collect about you when you use this website. Information may be collected though our website, by phone, email or social media.
Why do we collect information about you?
We need to collect and use information about you, in order to:
- deliver the products you have ordered through our website
- print and process delivery labels
- confirm your identity for account details
- help resolve problems or queries with orders
We will not be able to provide you with your order unless we have enough information, or your permission to use that information.
What information do we collect
We may collect some or all of the following information about you depending on which of our services you use:
- name, address, email address, phone numbers, social media accounts
- correspondence (emails, online form submissions)
- details of the type of computer or mobile phone, operating system and web browser used
- location (based on your IP address)
- web pages viewed and search terms used on our website
Why do we use this information?
We use this information to ensure that we can:
- respond to customer queries
- analyse web statistics. Find out more about what we use web statistics for.
- improve the services we offer online
- pick, pack and dispatch your order
What authority does Quark Creations Limited have to collect and use this information?
Under the General Data Protection Regulations, Quark Creations Limited collects and uses this information and the following category of lawfulness apply:
- 6(1)(b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
Who are we likely to share this information with?
We may sometimes share the information we have collected about you where it is necessary, lawful and fair to do so. In each case we will only share the minimum amount of information, only when required, for the following reasons:
With Royal Mail, DPD and other parcel carriers:
With other organisations for statistical analysis:
How do we keep this information secure?
Your information is stored securely on database and content management systems with stringent access and use policies. We also undertake quality checks and monitoring to ensure the information we hold is accurate at the time and being used appropriately.
When computers make any decisions about you
When your data gets sent to other countries
Web analytics by Google Analytics may be held outside the EU under contract but it will then be anonymised. No tracking occurs.
How long do we keep this information?
We have a record retention schedule which details how long we keep different types of records and what we do with them when we no longer need them.
What are your rights?
You have the right to request Quark Creations Limited to stop processing your personal data in relation to our services.
Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send. If you email us we may keep a record of your contact, your email address and the email for our record keeping of the transaction.
Using our website
If you use our website without logging in, our website does not store or capture personal information, but merely logs a number called your IP address which is automatically recognised by the system.
The system will record personal information if you:
- create an account
- place an order for delivery
Cookies are small text files that 'remember' bits of information from your visit to a website. They make the interaction between you and the website faster and easier. Without cookies the website thinks you are a new visitor every time you move to a new page.
We also use them to collect anonymous statistics about how people use the site, and to help us to make it as easy for you to use as we can.
A cookie is stored on your computer or mobile device by a website's server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So if we put a cookie on your computer it cannot be read by any other website.
Electronic data and our networks is subject to strict security arrangements, both physical (such as firewalls and anti-virus protection), and administrative (non-disclosure and confidentiality). In addition, any debit or credit card details that you might supply us for any payments are not retained by us, and are not accessible by any Quarkcreations employee.
Quark Creations Limited complies with the requirements of the Payment Card Industry Data Security Standard.
How we protect your information
Our aim is not to be intrusive, and we won't ask irrelevant or unnecessary questions. The information you provide will be subject to rigorous measures and procedures to make sure it cannot be seen, accessed or disclosed to anyone who shouldn't see it.
We will not keep your information longer than it is needed or where the law states how long this should be kept. We will dispose of paper records or delete any electronic personal information in a secure and confidential way.
Changes to this privacy notice
We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with the changes in the law.
Please contact us
Last Updated: 11/09/2020